Sam Daoud

I build technology businesses where software meets real-world operations. Over the past 25 years, I helped build and scale marketplaces at eBay, Souq.com, and Amazon. Today I am building BlueLux, applying software, AI, connected equipment, and disciplined operations to an essential local service.

What I am building
Black-and-white portrait of Sam Daoud

BlueLux

BlueLux began with a simple question at home: is the water my children swim in truly safe, balanced, and comfortable?

I am building BlueLux as an operating company, not a software layer on top of somebody else’s work. We acquire and operate pool-service businesses, serve hundreds of customers across San Diego, and run the company on software we build ourselves. Field data, AI-assisted workflows, connected equipment, and technical training help our teams do more precise and accountable work.

Read the BlueLux founder story
Since 2025
Building and operating
5+
Acquisitions completed
Hundreds
Customers served
Our own
Operations software
  • AI-assisted operations
  • Field-service software
  • Connected hardware
  • Equipment intelligence
  • CPO-certified service
Sam Daoud working poolside with the retiring owner of the first pool-service route acquired by BlueLux
Learning in the field with the retiring owner of the first pool-service business acquired by BlueLux.

Selected work

I have spent my career building marketplaces and operating systems at startup and global scale.

Portrait of Sam Daoud

October 2022 to January 2025

Amazon, worldwide retail pricing

After moving my family to San Diego and spending time leading product at a growth-stage logistics company, I returned to Amazon as the single-threaded leader for worldwide retail pricing. I led more than 80 product, software-engineering, and data professionals supporting 12 million products across 40 marketplaces.

My remit covered every retail-pricing area except shared platform components and the Applied Science team, whose roadmap I defined. Together, we operated large-scale AI and machine-learning systems, evaluated billions of pricing signals each month, and delivered more than $1.5 billion in incremental profitability in 18 months.

May 2017 to June 2021

Amazon, Middle East

After Amazon acquired Souq.com, I led product work to integrate the two companies and bring Amazon's marketplace to the region. That included the launches of Amazon.ae, Amazon.sa, and Amazon.eg, along with Arabic and Hebrew experiences, locally relevant search, payments, catalog, and operational foundations.

June 2010 to May 2017

Souq.com

As CTO, I grew Souq's product and technology organization from 10 people to more than 400 across engineering, product, data science, and DevOps. We moved the business from consumer auctions to a fixed-price, catalog-based marketplace, migrated the core platform to AWS, built search and personalization systems, launched first-party retail, and developed the payments business that became Amazon Payment Services.

As COO, I led logistics, fulfillment, delivery, and customer service across four countries and more than 4,000 associates. Our systems shipped more than one million units a month, supported an in-house delivery network spanning 128 cities, and helped make same-day and next-day delivery dependable. Over seven years, Souq became the Middle East's leading ecommerce company and was acquired by Amazon for $580 million. I am especially proud of the leaders and teams we built along the way.

Before 2010

eBay and early ventures

I co-founded three internet businesses before joining eBay, where I worked on marketplace trust, payments, seller programs, and user-generated content. That work produced patented systems for reputation and identity in online marketplaces.

Talks and coverage

Public conversations and reporting from the Souq.com years.

2020The transformation that began Souq’s next eraForbes credits Sam’s appointment as CTO in 2010 with starting Souq’s shift from auctions to the B2C marketplace that defined its next era.Forbes Middle East2016Launching Fulfilled by SouqShows Sam extending Souq’s fulfillment network to marketplace sellers as COO, combining technology with large-scale operations.Arab News2016Moving from CTO to COO at Souq.comRecords Sam’s promotion after six years leading Souq’s product engineering, analytics, and technology operations teams.TradeArabia2015Opening Souq’s platform to regional buildersIn a direct interview, Sam explains how Souq’s API let merchants and developers build businesses on its commerce infrastructure.Wamda2015Opening the Souq.com marketplace platformDocuments the public API launch and Sam’s decision to make Souq’s integrated payments, fulfillment, and delivery capabilities available beyond Souq.com.Khaleej Times2015Building a startup within Souq.comA Souq engineer describes Sam’s small-team, builder-led approach and the culture behind the public API initiative.From the team2014White Friday on Dubai TVSam discusses the White Friday event that helped localize a global retail idea for customers across the Middle East.Video2014Building a mobile-first ecommerce companyIn an early mobile-commerce interview, Sam explains why Souq reorganized around the phone becoming the region’s primary shopping channel.Wamda2014Building billion-dollar businesses in the Middle EastConnects Sam’s return from Silicon Valley, Souq’s talent strategy, and his role in building one of the region’s defining technology companies.TechWadi Annual Forum2012Platform, content, and payments at Souq.comA full-length early talk by Sam on the platform, catalog, and payment foundations required to build a trusted regional marketplace.Amman Tech Tuesdays, video

3 patents

Marketplace trust

I am a named inventor on three U.S. patent filings for systems designed to make online marketplaces safer and more trustworthy.

  1. Using behavioral data in rating user reputationUS 9,213,980 B2 · Continuation granted as US 9,595,052 B2 · View patent record
  2. External user identification and verification using reputation dataUS 2012/0124057 A1 · U.S. patent application · View patent record
  3. User-generated content policy optimizationUS 2011/0246261 A1 · U.S. patent application · View patent record

At BlueLux, we plan to pursue several more patents as our field technology and operating systems mature.

Angel investing

Backing builders

Alongside building and operating companies, I have occasionally backed founders working across aerospace, artificial intelligence, fintech, logistics, health, education, mobility, and enterprise software. It is a way to support ambitious builders and stay close to people attempting difficult, worthwhile things.

San Diego

I moved my family to San Diego after leaving Amazon in 2021, then returned the following year to lead worldwide retail pricing from San Diego. By early 2025, my next path at Amazon would have required a full-time move to Seattle. My wife and I were raising our family here, so I chose to stay. During a home and pool remodel, I began studying water chemistry and service operations. That work led me into the field, to the first route acquisition, and eventually to BlueLux.

Sam Daoud with his family at Petco Park in San Diego
With my family in San Diego.

Bios

For speaker introductions, event programs, and media.

Short biography74 words

Wisam “Sam” Daoud is an entrepreneur, product and technology executive, and builder with more than 25 years of experience creating marketplaces and operating systems. He helped scale Souq.com into the Middle East’s first billion-dollar technology company, later led product, engineering, and data-platform teams for Amazon’s worldwide retail-pricing organization, and now builds BlueLux, a technology-enabled pool-service company combining software, AI, connected equipment, and field operations. He lives in San Diego with his wife and children.

Long biography400 words

Wisam “Sam” Daoud is an entrepreneur, product and technology executive, operator, and builder who has spent more than 25 years creating internet businesses across the United States and the Middle East. He co-founded three internet companies before joining eBay, where he worked on marketplace trust, seller programs, payments, site security, and user-generated content. That work made him a named inventor on three U.S. patent filings covering marketplace reputation, identity verification, and content policy.

In 2010, Sam joined Souq.com and served as Chief Technology Officer and later Chief Operating Officer. He built product, engineering, data science, and DevOps into an organization of more than 400 people, helped drive more than 50-fold growth, and helped transform Souq from an auction site into the Middle East’s leading ecommerce marketplace and the region’s first billion-dollar technology company. As COO, his responsibilities extended across marketplace, retail, fulfillment, logistics, supply chain, customer support, content, product, and software development operations.

After Amazon acquired Souq.com, Sam led product work behind the launches of Amazon.ae, Amazon.sa, and Amazon.eg from 2017 through 2021. He left Amazon to move his family to San Diego, spent a period leading product at a growth-stage logistics company, and returned in October 2022 as the single-threaded leader for worldwide retail pricing. He led more than 80 product, software-engineering, and data professionals supporting 12 million products across 40 marketplaces. His remit covered every retail-pricing area except shared platform components and the Applied Science team, whose roadmap he defined. His organization operated large-scale AI and machine-learning systems and delivered more than $1.5 billion in incremental profitability in 18 months.

Alongside his operating work, Sam has occasionally backed early- and growth-stage founders since 2017, including companies such as SpaceX, Flexport, Mercury, Headspace, Udemy, Lime, and Turing, as well as direct investments in Slow Talk and Eila Technologies.

By early 2025, Sam’s next path at Amazon would have required relocating full-time to Seattle. He chose to remain in San Diego with his wife and children. A home and pool remodel led him to study water chemistry, equipment, and field-service operations from the ground up. That work became BlueLux. In close to a year, he has invested more than $200,000, completed more than five acquisitions, and grown the company to serve hundreds of customers. BlueLux combines its own software, AI-assisted workflows, connected equipment, precise testing, and experienced field teams to bring greater consistency and accountability to an essential local service.